Shipping & Returns
Effective Date: 1/1/2025 This Shipping Policy (“Policy”) outlines the terms and conditions under which [Your Company Name] (“Company,” “we,” “us,” or “our”) manages the shipment and delivery of products ordered through our website, hosted on the BigCommerce platform (the “Site”). This Policy applies to all business-to-business (“B2B”) transactions and customers. By placing an order on our Site, you agree to the shipping terms described herein. Shipping fees apply to all orders and are calculated during the checkout process based on delivery destination, order weight, dimensions, and selected shipping method. All shipping charges are clearly displayed prior to payment. Shipping costs are non-refundable once an order has shipped. We do not offer free shipping; however, our service is centered on fast, reliable fulfillment and professional handling tailored to business needs. Orders for in-stock merchandise are generally processed within one (1) to two (2) business days, excluding weekends and holidays. Orders placed after 2:00 PM [Time Zone] may be processed the next business day. If any item is temporarily unavailable or requires special ordering, a customer service representative will contact you with estimated availability and options for partial shipment or substitution. Standard delivery times range from one (1) to five (5) business days, depending on your geographic location and the selected shipping option. Expedited or time-definite services may be available for an additional fee. Please note that while we strive to meet all estimated delivery dates, we are not liable for delays caused by the carrier, acts of God, labor disputes, or other events beyond our control. For large, heavy, or palletized shipments, freight delivery will be used. Customers must provide accurate delivery information at checkout, including: Receiving hours and business contact Loading dock availability Forklift access (if applicable) If liftgate service or inside delivery is required Additional fees may apply for: Liftgate deliveries Residential or limited-access locations Inside or white-glove delivery Missed appointments or redelivery Please ensure your receiving area is adequately staffed and equipped to accept freight deliveries. All items are shipped FOB Origin. Title and risk of loss transfer to the purchaser upon our delivery to the carrier. It is the customer’s responsibility to inspect all shipments upon arrival. All damages, shortages, or discrepancies must be reported within 48 hours of delivery. Failure to report within this window may void eligibility for carrier claims or product replacement. We currently ship to commercial addresses within the continental United States. For Alaska, Hawaii, U.S. territories, or international shipments, please contact our logistics department at 586-298-7629 or support@advexsupply.com for custom shipping quotes and requirements. We do not ship to P.O. Boxes. Once your order ships, a tracking number will be provided via email. You may also track your order status anytime through your account dashboard on the Site. If your shipment is lost, delayed, or damaged in transit, please contact us within five (5) business days of the expected delivery date. We will initiate a claim with the carrier and work to resolve the issue promptly. We are not responsible for delivery issues due to incorrect addresses, unavailable receiving personnel, or customer delays. For shipping-related inquiries, including freight quotes, delivery coordination, or custom logistics needs, please contact: Customer Service This Policy may be updated periodically. Continued use of the Site after changes constitutes acceptance of the revised terms.Shipping Policy
1. Shipping Charges
2. Processing & Fulfillment Timeline
3. Delivery & Transit Times
4. Freight Shipping & Special Handling
5. Risk of Loss & Title
6. Shipping Limitations
7. Order Tracking
8. Delivery Disputes & Claims
9. Customer Service & Logistics Support
Email: Support@advexsupply.com
Phone: 586-298-7629
Hours: M-F 9AM-5PM EST